How do I get the “add all tabs to favorites screen to go away on my HP?

[Awray1018]

Hewlett Packard- chose the “add all to favorites” and I cannot get the screen to go away. I cannot open any tabs and have tried scrolling and nothing. I even shut my computer but it’s still lingering 2 1/2 hrs now!! Help! Please!!

[Raj_05]

Hi @Awray1018,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you might be dealing with an issue related to your web browser's interface rather than a specific HP problem. Here’s how you can address it.

Close the Browser: Try closing the browser completely. Make sure all browser windows and tabs are closed. You can use Task Manager (Ctrl+Shift+Esc) to ensure no browser processes are running in the background.

Force Quit: If closing normally doesn’t work, you can force quit the browser:

• Windows: Press Ctrl+Shift+Esc to open Task Manager, find the browser in the list, select it, and click "End Task."
• Mac: Press Command+Option+Esc, select the browser, and click "Force Quit."

Restart Your Computer: Sometimes a full restart of your computer can resolve issues with lingering screens or pop-ups.

Check for Browser Updates: Ensure your browser is up-to-date. An outdated browser might be causing interface issues.

Clear Browser Cache: Clearing your browser's cache might help:

• Chrome: Go to Settings > Privacy and Security > Clear browsing data. Select "Cached images and files" and click "Clear data."
• Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
• Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.

Check Extensions: Sometimes browser extensions can cause issues. Disable extensions and see if the problem persists:

• Chrome: Go to More (three dots) > More tools > Extensions, and disable extensions.
• Edge: Go to Settings > Extensions, and disable extensions.
• Firefox: Go to Menu (three lines) > Add-ons > Extensions, and disable extensions.

Reset Browser Settings: As a last resort, you can reset your browser to its default settings:

• Chrome: Go to Settings > Advanced > Reset and clean up > Restore settings to their original defaults.
• Edge: Go to Settings > Reset settings > Restore settings to their default values.
• Firefox: Go to Help > Troubleshooting Information > Refresh Firefox.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support