How do I prove to HP that my HP spectre does not have an OLED screen

[dajuad]

I ordered a Spectre with an OLED screen but it came with an LED screen. I know this because an OLED screen does not emit polarized light while an  LED or AMOLED or WLED do emit polarized light. A simple polarized filter will show this. However,

How do I prove to tech support that it doesn't have an OLED screen? Do OLED screens need special dirivers?

[Dragon-Fur]

@dajuad 

Check the Display.

Settings > System > Display

Display Resolution

Open

Maintenance and Service Guide

Page 44

Only OLED Display comes in the very high resolutions shown on the chart.

(3840×2160)

Description                               Spare part number
13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen
display assembly with narrow bezel in natural silver finish
Spare part number L75192-001
13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen
display assembly with narrow bezel in nightfall black finish
Spare part number L72404-001
13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen
display assembly with narrow bezel in Poseidon blue finish
Spare part number L75196-001
13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in natural silver finish
Spare part number L75194-001
13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in nightfall black finish
Spare part number L72406-001
13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen
display assembly with narrow bezel in Poseidon blue finish
Spare part number L75198-001
13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR,
AR, touchscreen display assembly in natural silver finish
Spare part number L75191-001
13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR,
AR, touchscreen display assembly in nightfall black finish
Spare part number L72403-001
13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 1000 nits sharing, 150 nits, eDP+PSR,
AR, touchscreen display assembly in Poseidon blue finish
Spare part number L75195-001
13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power
touchscreen display assembly in natural silver finish
Spare part number L75193-001
13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power
touchscreen display assembly in nightfall black finish
Spare part number L72405-001
13.3-in., FHD (1920×1080), brightview, WLED, ultraslim III, UWVA, 400 nits, eDP+PSR, AR, low power
touchscreen display assembly in Poseidon blue finish
Spare part number L75197-001

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Another quick check...

Control Panel > icon view > Administrator Tools > System Information

Components > Display > Resolution (right column information)

and...

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

===================================================================================

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 Convertible Laptop PC 13t-aw200 CTO

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Question / Concern Answered, Click "Accept as Solution"

[dajuad]

I was wrong in stating that OLED displays emit non-polarized light. Apparently the newer ones do.

[Dragon-Fur]

@dajuad 

You are welcome.

Mystery is at least solved for you.

Moving on...

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"