How do I reinstall the Intel(R) Precise Touch and Stylus (Intel(R) PTS) - Base Driver - Port #1?

[LSN2]

My touch screen stopped working several months ago and I've explored every way I know to fix it.

My Device Manager shows no HID-Compliant Touch Screen, and the Intel(R) Precise Touch and Stylus (Intel(R) PTS) - Base Driver - Port #1 is flagged with a yellow caution symbol. When I look at its Properties, it says: 

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

I've searched for drivers for both HID-Compliant Touch Screen and the Intel(R) Precise Touch and Stylus (Intel(R) PTS) - Base Driver - Port #1. Trying to update the driver for the Intel Precise Touch and Stylus, I get the message that the best drivers for this device are already installed.

I've explored many other paths to a solution, but I'm going in circles. Can anyone help?

[Max3Aj]

@LSN2, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We see you are facing this issue with the Intel(R) Precise Touch and Stylus (Intel PTS) - Base Driver - Port #1 after a Windows update or sudden power event. The error you're seeing:

This device cannot start. (Code 10) - STATUS_DEVICE_POWER_FAILURE
 

indicates a low-level hardware communication problem, not just a driver issue. Below are step-by-step instructions to cleanly reinstall the driver and attempt to restore the touchscreen functionality:

Fully Power Reset the Laptop

This is crucial to clear any hardware latch or power-related bug.

• Shut down the laptop.
• Unplug the power adapter.
• Press and hold the power button for 30 seconds.
• If your model has a pinhole reset (usually on the bottom), press it using a paperclip.
• Plug in the charger and power it back on.

Delete the Faulty Driver

• Open Device Manager.
• Expand the section: System Devices or Human Interface Devices (where Intel PTS might be).
• Right-click on Intel(R) Precise Touch and Stylus - Base Driver - Port #1, then choose Uninstall device.
• Check the box that says “Delete the driver software for this device,” if available.
• Click Uninstall.
• Restart your PC.

Reinstall the Intel PTS Driver

There are two ways to try this:

Option A: Use HP Drivers (Recommended)

• Go to your laptop’s support page:
  HP ENVY x360 13-bf0000 Driver Page
• Under “Driver – Keyboard, Mouse and Input Devices” or similar section, download: 
  Intel Precise Touch and Stylus Driver (look for the latest version).
• Install it and restart your laptop.

Option B: Use Intel’s Website

• Go to: https://www.intel.com/content/www/us/en/download-center/home.html
• Search for “Intel Serial IO” or “Intel Precise Touch and Stylus”.
• Download the latest driver for Windows 11.
• Install and restart.

Enable Hidden Devices (Optional)

Sometimes the touchscreen device is hidden:

• In Device Manager, click View > Show hidden devices.
• Expand Human Interface Devices.
• Look for HID-compliant touch screen or any grayed-out device.
• If found, right-click > Enable.

Run HP Hardware Diagnostics

• Press F2 during startup to enter HP Diagnostics (or use the HP PC Hardware Diagnostics tool from USB).
• Run Component Tests > Touch Screen.
• If the test fails, it’s likely a hardware-level issue with the touch controller or digitizer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support