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HP Recommended

My laptops screen was popping out a tiny bit on the bottom right yesterday, I managed to push it and it popped back in. This morning, I couldn't open my laptop, and now that I have it open the bottom left side is sticking out but it's so bad I can see inside the laptop and I don't dare move the screen anymore.

I need this laptop for college I absolutely cannot lose it, so how much will fixing this cost?

Not sure if this is a common issue or if it could be related to me accidentally kicking the top right of the screen a while back which popped it out the casing slightly. But I won't be able to shut my laptop anymore so, can't take it to college with me.

1 REPLY 1
HP Recommended

Hello @zoah666 

 

If your HP warranty is valid HP will fix it

 

(1) Check your warranty

https://support.hp.com/us-en/checkwarranty

 

(2) If it's wrong

The warranty starts from the date of purchase (invoice) !

 

Warranty Dispute

Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

Good luck

Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
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