How to drag and drop using only the TouchPad?

[wjbite]

I have not been able to find out how to drag and drop on my

HP Chromebook 14-ca000

using only the TouchPad.

Is it Possible?

I am able to do it uning the touch screen, but not the TouchPad

[Echo_Lake]

@wjbite

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing issue with drag and drop using the Chromebook touchpad:
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Is this first time your trying to use drag and drop options?
• When was the last time it worked fine?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
To drag and drop using the Chromebook touchpad:

1. Click the item you want to move with one finger.
2. With a second finger, move the item.
3. Release both fingers to drop the item at its new location.

In other words, Click and hold the item you want to move. While holding, move the item. Release your finger to drop the item at its new location.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[wjbite]

Thanks for your reply.

It is a new computer, so it has never worked that way for me.

I tried your solution to no avail.

Just to be clear, here is what I tried:

In the LAUNCHER I am able to drag and drop an icon by just placing one finger on the touch screen on the icon and slide it around.

In the TouchPad I tried placing the cursor over the icon - lift my one finger and then touch and hold with one finger, then place the second finger on the touch pad (still holding the first finger in place) and try to drag both fingers. The cursor and icon stay frozen in one place and then the LAUNCHER closes when I lift my two fingers.

Did I really do what you said to do?

I was a little more explicit in my discription of my actions than your description - does that sound correct to you

[Echo_Lake · Accepted solution]

@wjbite

Thank you for posting back. 

I understand you are in need of support, As you've performed relevant troubleshooting steps

and the issue persists, this sounds like hardware related. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[wjbite]

I got hold of another brand of ChromeBook and it performs exactly like this one.

So I have to conclude that you can't drag and drop using the TouchPad.

Thanks for your assistance.

Walt

[The_Fossette]

@wjbite,

I am responding on behalf of @Echo_Lake  as he is out for the day. It is great to have you back and your patience is greatly appreciated.

I recommend you go through the below artilce to understand how the touchpad works in Chromebook.

https://support.google.com/chromebook/answer/1047367?hl=en

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!