How to fix mouse touch pad 2 fingers scrolling

[lelepezzi]

mouse touch pad (HP Pavilion X360 15-cr0-xxx ) doesn't works for scrolling with two fingers... any solution ?

thanks

[A_Gayathri]

Hi @lelepezzi,

Welcome to the HP Support Community

I understand you are facing a fix mouse touchpad 2 fingers scrolling issue with your HP Pavilion X360 15-cr0-xxx. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Click here and refer to page 37 

Enable two-finger scroll in Mouse Properties

The very first thing you should do is double check if two finger scroll is enabled in your Mouse Properties. If you, another person using your computer, or any software disabled this feature, two finger scroll will stop working.
 

Enable via Settings app

 

1. Open the Settings app by clicking on the gear icon in the Start menu. Alternatively, you can open the app by pressing down the Windows and I keys on your keyboard.
   
    
2. Click on the Devices tile.
3. Choose Touchpad from the menu in the left side pane.
   
   (Source: WC)
4. Locate the Scroll and zoom section. Here, make sure that the box next to Drag two fingers to scroll is checked. If the box is empty, simply click on it to enable it.
5. Check if your two finger scroll works properly. If not, try the different methods below to continue troubleshooting.

Enable via Mouse Properties

1. Press the Windows + R keys on your keyboard. This is going to bring up the Run utility.
   
    
2. Type in “main.cpl” and press the OK button. This will open up the Mouse Properties in a pop-up window.
3. Switch to the Touchpad tab (or Device settings if the tab is absent) and click on the Settings button. This will open the Properties window.
   
4. Expand the MultiFinger Gestures section, then make sure the box next to Two-Finger Scrolling is checked. If the box is empty, simply click on it to enable it.
5. Click Apply, then close the window with the OK button.
6. Restart your computer and see if the scrolling problem has been fixed.

Method 2. Update the touchpad driver

Drivers are the backbone of your system. Even your touchpad has a driver to assist its functionality, meaning that if this driver is damaged or outdated, it might cause issues. To fix the two-finger scroll not working in Windows 10, you need to update your touchpad drivers.

1. Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.
2. Type in “devmgmt.msc” without the quotation marks, then hit the OK button. This is going to launch the Device Manager in a separate window.
   
    
3. Expand the Mice and other pointing devices category.
   
4. Right-click on your touchpad, then choose Update driver from the context menu. Follow any on-screen instructions to update the driver.
5. After the update has successfully finished, reboot your laptop and check if two finger scroll is correctly working now.

Method 3. Change your mouse pointer

A strange method that users have found a solution in is changing your mouse pointer. The mouse pointer, also known as the cursor, is the arrowhead you use to click on things on your display. We all know and love the classic white and black pointer, but changing it to a different one may solve the two finger scroll not working.

1. Press the Windows + R keys on your keyboard at the same time to bring up the Run utility.
   
    
2. Type in “control” without the quotation marks, then hit the OK button. This is going to launch the Control Panel in a separate window.
   
    
3. Click on the Mouse button. If you can’t see this, make sure to change your View mode to either Small icons or Large icons.
   
    
4. Switch to the Pointers tab in the Mouse Properties window.
5. Use the drop-down menu under Scheme to find a different pointer. Once selected, click the Apply button to change your mouse pointer.
6. Check if two finger scroll is working after changing your pointer.
    

I hope this helps! Keep me posted. 

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