• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Notebook 21H2
Microsoft Windows 10 (64-bit)

I'm having trouble with my video using Zoom - I can receive video fine, but the images people see of me are distorted and glitchy and stop and start. Zoom suggests updating the video driver, but my system is no longer supported by HP - the 21H2 is no longer supported, but others with similar names are (eg 20H2). Any ideas? I'm not very tech savvy...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @alex760,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To resolve this issue, refer to the following link to download and install the following Zoom update: New updates for Windows 

 

Zoom client version 5.4.2 can be downloaded directly from the Zoom official website: Zoom Download Center 

 

You can also get the update from the Zoom UI if your computer has not joined a domain. Click on the login name, and then click Check for Updates.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @alex760,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To resolve this issue, refer to the following link to download and install the following Zoom update: New updates for Windows 

 

Zoom client version 5.4.2 can be downloaded directly from the Zoom official website: Zoom Download Center 

 

You can also get the update from the Zoom UI if your computer has not joined a domain. Click on the login name, and then click Check for Updates.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.