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HP Recommended
Hp 15-r217nl
Microsoft Windows 10 (64-bit)

After the April windows update the volume button light doesn't turn red when on mute. 

OS: Windows 10 x64

Product Number: L1T27EA#BZ

Model: 15-r217nl

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Try the following.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall device - Do not enter a check mark in the box to remove the current driver and proceed with the uninstall.

 

When this has completed, click on 'Action' in the toolbar and select 'Scan for hardware changes'.

 

Give this a minute or so to complete and then check the funtion of the mute led.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

Try the following.

 

Hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall device - Do not enter a check mark in the box to remove the current driver and proceed with the uninstall.

 

When this has completed, click on 'Action' in the toolbar and select 'Scan for hardware changes'.

 

Give this a minute or so to complete and then check the funtion of the mute led.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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