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HP Recommended
5CD50813N3
Microsoft Windows 10 (64-bit)

hi, dears, 

I have a question, it's my device :

CPU : i7 5500U

Ram: 16 GB

VGA: intel 5500 - Nvidia 950M

 

 

Screenshot_1.png

Now I want to upgrade my internal Screen. how can I do it : it is my device document for support screen 

smrp1980_0-1580806857528.png

and I found another document for my device series,

smrp1980_1-1580806940420.png

 

wich document is true for my devices.

 

 

this is my fully sistem information:

smrp1980_0-1580814922271.png

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@smrp1980 Welcome to HP Community!

 

I understand that you would like to upgrade the touchscreen.

 

The user manual is correct.

 

smrp1980_0-1580806857528.png

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

 

Or alternatively, Contact HP for setting up an order/service via phone support   

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

View solution in original post

3 REPLIES 3
HP Recommended

@smrp1980 Welcome to HP Community!

 

I understand that you would like to upgrade the touchscreen.

 

The user manual is correct.

 

smrp1980_0-1580806857528.png

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

 

Or alternatively, Contact HP for setting up an order/service via phone support   

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

HP Recommended

thanks dear

HP Recommended

@smrp1980

 

You are most welcome.

 

In the future, If you have any other concerns. Please get back to us.

 

We will assist you.

 

Have a  nice day!!

 

 

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