Hp Envy x360 Camera stopped working?

[222444person]

Hi everyone. My camera stopped working a few months ago, and I have been too busy to fix it till now. I have contacted Windows support, and we attempted so many tasks to fix it. Unfortunately, my camera still shows a black screen. We used Command Prompt to scan, we uninstalled the camera, we reset the computer, we did a lot. Nothing worked. My camera does not work in any app at all. I have a ticket open, and I will go to a service center. In the meantime, can anyone help me out?

[Dilip_18]

@222444person

Welcome to the HP Support Community! I'd like to help!

I understand you are experiencing issues with the camera still shows a black screen.

To use your webcam, simply slide the privacy camera switch on/off on the right side of your HP Notebook PC or press the webcam shutter key.

Open Device Manager. Navigate to Imaging devices. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure. Then right-click Imaging devices and select Scan for hardware change.

Try updating the BIOS and webcam drivers on the PC and check if it helps.

Try the steps recommended below and check if it helps.

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

Also, try running the hardware diagnostics test on your PC and check if the webcam on your PC is functioning correctly.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Dilip_18]

@222444person

Welcome to the HP Support Community! I'd like to help!

I understand you are experiencing issues with the camera still shows a black screen.

To use your webcam, simply slide the privacy camera switch on/off on the right side of your HP Notebook PC or press the webcam shutter key.

Open Device Manager. Navigate to Imaging devices. If there is no imaging device, then no camera modem is configured or there may be a camera hardware failure. Then right-click Imaging devices and select Scan for hardware change.

Try updating the BIOS and webcam drivers on the PC and check if it helps.

Try the steps recommended below and check if it helps.

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

Also, try running the hardware diagnostics test on your PC and check if the webcam on your PC is functioning correctly.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!