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‎10-01-2020 08:17 AM - edited ‎10-01-2020 08:17 AM

HP Recommended
Product: Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

Please Help me !

I just Bought a new Spectre X360 15t and the Tilt pen that came with it stopped working all of a sudden. I believe that happened after updating the latest Bios. I have tried almost everything to make the pen work again with my laptop, like: reinstalling the keyboard, touchscreen and pen Drivers. Updated everything to be updated downloaded the latest Pen Control but it does not show anything but Button assignment. when I connect the pen to the laptop with the USB cable the LED is not lid which mean it is fully charged. I press the two buttons for 10 Sec. each and together hoping it will initiate reboot or a troubleshoot but nothing happened. so I am beginning to loose hope of ever finding a solution to my problem .

 

so if anyone knows what should or can i do please help me out.

1 REPLY 1

‎10-03-2020 03:57 PM

HP Recommended

@Omarit0

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,

This sounds like hardware related issue with the HP Pen. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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