Hp Monitor M24 Webcam poor quality picture

[dgrilli]

Good Morning, I recently bought the HP M24 WEBCAM ( 459J3AA ) monitor to use with my DELL xps 13" notebook. 
I connected the monitor via usb-c and extended my current screen to the new monitor. I set up the recommended resolution (1920x1080@60HZ)  to find out that the image is poor quality with pixeled icons and text. 
I tried the monitor on a different computer but with the same result.

I checked all the settings but I cannot find anything wrong. Please, can someone confirm if it is "normal" so maybe a very bad monitor or if there is anything I can do to improve the quality.

I wanted to contact HP support but their website is not working either.

Thanks,

Denis

[Nirvana_95 · Accepted solution]

Hi @dgrilli

Welcome to the HP Support Community. 

I see that you are facing monitor display-related issues. Do not worry, we are here to help you with it.

I would suggest you update all the drivers of your monitor and check if the issue persists. Here is a link that will help: https://support.hp.com/in-en/drivers/selfservice/hp-m24-webcam-monitor/2100876406 

Along with that could you please use the link below and follow the steps to resolve the issue: https://support.hp.com/in-en/product/hp-m24-webcam-monitor/2100876406/document/bph05236 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[dgrilli]

@nirvana_95

Sorry, I didn't get notified of your reply...

I will try and let you know soon.

Denis

[dgrilli]

Firmware update to version 1.0.4.0 has actually resolved the issue I was having.

It also resolved another issue I didn't report with the microphone noise cancellation feature. It is not possible to enable it.

Thanks for the help.

[Nirvana_95]

That's great.

I am happy to hear that the issue is resolved. If you need any assistance in the future, you know where to find us.

Thanks!