Hp Pavilion Dv6 white screen problem

[eren52]

Hello, 

I have an HP Pavilion Dv6 computer. The screen was suddenly white when playing the game. The white screen comes when ı turn on the computer. 

[Echo_Lake]

@eren52

Thank you for posting on the HP Support Community.

I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If you see the same white screen, it's a hardware related issue.

Also, you can check the display connecting to an external monitor or TV? 

Hope this helps! Keep me posted for further assistance.

[eren52]

Hi,

The problem is not on the BIOS screen. I did what you said and I still see the same white screen. About a month ago, my computer screen had a problem and I had the mainboard chip built. Could the problem be on the mainboard chip again?

[Echo_Lake]

@eren52

I appreciate your efforts to try and resolve the issue. As white screen issue doesn't appear in bios, it sounds like software driver related issue. 

Let's update system graphic and bios software:

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[eren52]

When I turn on my computer, I see nothing but the white screen.

[Echo_Lake]

@eren52

I understand the difficulty with the problem. As you've performed relevant troubleshooting steps and the issue persist, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your computer.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[eren52]

Hi,

I connected my computer to the television with HDMI cable. I can get a smooth image. What should I do?

[Echo_Lake]

@eren52
I understand the difficulty with the problem. As you've performed relevant troubleshooting steps and the issue doesn't persist on an external screen, it sounds like internal display issue, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your computer.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.