Hp envy X360 13 inches windows 11 camera wont turn off and light is constantly on

[nia123]

I was using my hp for zoom all of a sudden they couldn't see me, I switched my camera shutter on and off and it was fine. Later after going off zoom the light won't turn off even though I am signout off zoom it stays on. It only goes off if my camera shutter is closed. This laptop is literally 2 weeks old. Any ideas will be appreciated. 

Edit: I won't be needing help with this laptop again as it had other issues also so I returned it. Thank you 

[ub6424 · Accepted solution]

Hello @nia123 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we "focus" on the <camera> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Cameras>

- Expand <Imaging devices>

- Expand <Other devices> ?

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[ub6424]

Hello @nia123 

Please send the requested information so we can proceed.