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cx0140TX
Microsoft Windows 10 (64-bit)

I had purchased hp gaming pavilion 15 from the croma store Aurangabad last year. It's base warranty got expired but I have two year extended warranty. Problem is first bezel start to remove from screen months ago. Now when I open the screen cracked sound popped up. Hinge is removing from the main body. Is it covered in the warranty? Or I have pay for it? Please tell me. I think this problem is due to defective design of the model. This design pressures the hinge every time.

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1 REPLY 1
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@Akshayw99
Thank you for posting on the HP Support Community.

 

Apologize for the inconvenience caused, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

  • Note: This repair will be honoured by HP 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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