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‎02-09-2021 04:08 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I have the hp pavilion x360 convertible 14 cd0027na and I have recently bought a hp rechargeable mpp 2.0 tilt pen due to it being recommended by the vitual assistant and a hp rep on the website. I have ensured all my drivers are upto date, the pen has a solid white light but I cannot get it to connect to my laptop. There is no information online, and no support. Every time I enter my serial number for the pen it won't find my product, I don't understand what am I supposed to do? Please help I need to finish an assignment ASAP and need the pen 

2 REPLIES 2

‎02-13-2021 01:46 PM

HP Recommended

Hi@Kturner85,@, Welcome to the HP Support Community!

 

Please find the compatible Stylus compatibility with HP Pavilion 14-cd1000 x360 Convertible PC

 

 

 

 

Refer Maintenance and Service Guide  more information page  Miscellaneous parts 25

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎02-27-2021 12:12 AM

HP Recommended

I did all that 

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