Hp pen not pairing with pc.

[Broskiii99]

I have this Hp pen 1MR94AA black bought last year. It never worked for me. I tried to change the battery and insert new ones, yet still unpaired. Any suggestions on how this work? Does it pair using Bluetooth or it automatically pair by touching the screen? If anyone have encountered this problem (  either you fixed it or not ) just let me know.

[KrazyToad]

@Broskiii99

Welcome to HP Community

I have gone through your Post and would like to help

Not every computer / Notebooks are compatible with every Active Pen

To assist you better please provide me with the computer details or the product number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Broskiii99]

Hi KrazyToad,

My notebook details are the following :

Serial Number : 5CD8335XQP

Product name: Hp spectre x360 Convertible 15-ch008ca

Product number: 3PQ42UA#ABL

Is it possible that the pen is not working ? because I tried the other pen of the same model, and it worked well.

Broskiii99

Community member

[Echo_Lake · Accepted solution]

@Broskiii99

This sounds like hardware related issue with the HP Pen. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.