Hp pen stops working

[blessinga]

my pen stops working on me. I don't know why. this has happened a number of times and I'm not sure why it does. It is quite frustrating, happens when I am in class and using the notebook. Makes it very difficult to take notes, almost impossible

[Irfan_06]

Hi @blessinga,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the pen for your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- May I know which pen are you using with your Laptop?

- Error messages (if any) on the unit.

- When was the last time the pen was working fine?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[blessinga]

i have the HP USB-C Rechargeable MPP2.0 Tilt Nightfall Black Pen

it doesn't give an error message

I think I updated the software but not sure when

The pen worked fine at the time of writing this reply

[Raj_05]

Hi @blessinga,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[blessinga]

No, the pen wouldn't work on my word document today, couldn't use it to "draw". in fact the laptop had frozen at the time of writing this message with a vertical line at the top of the screen. cannot take a screenshot because it is frozen.

The pen issue had happens occasionally, i don't know why. that's what I need to find out except it's a problem with the device

[blessinga]

[Irfan_06]

Hi @blessinga,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the the pen and may need a replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support