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‎08-23-2022 08:13 AM

HP Recommended
Product: HP Pavilion - 15-au123cl
Operating System: Microsoft Windows 10 (64-bit)

i get error code  Windows Camera app error code 0xA00F4244 when I try to access the hp built in camera thru windows camera app. The webcam used to show up in device manager, but I accedentailly deleted the device instead of trying to update driver. I have scanned for hardware changes but it does not see the built in webcam. Thinking that maybe the webcam itself was damaged, I purchased a new built in webcam chip and installed it into my notebook. Still nothing. The mic works and it's part of the same board. Any suggestions?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2022 05:59 PM - edited ‎08-23-2022 06:17 PM

HP Recommended

Hello @drubixcube 

 

Well, we are going step by step ...

 

(1) Turn off the computer and wait five seconds

(2) Turn on the computer, and then immediately press the [ESC] key repeatedly until the Startup Menu opens

(3) Press [F10] to open the BIOS Setup Utility

(4) Check all BIOS settings, camera should be <enabled>

Something like this

BIOS -> Advanced -> Build-In Device Options
[x] Integrated Camera

ub6424_0-1661300155149.png

 

View solution in original post

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9 REPLIES 9

‎08-23-2022 09:57 AM

HP Recommended

Hello @drubixcube 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎08-23-2022 12:44 PM

HP Recommended

OS Name Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

System Model HP Pavilion Notebook

System SKU Y1N95UA#ABA

BIOS Version/Date Insyde F.21, 9/4/2016

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‎08-23-2022 04:16 PM - edited ‎08-23-2022 04:18 PM

HP Recommended

Hello @drubixcube 

 

First you will update your system configuration ...

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.56 Rev.A19.0 MBDec 18, 2020Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update. 

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.1.0629 Rev.A33.8 MBJun 29, 2020Download

Intel Chipset Installation Utility and Driver

10.1.1.37 Rev.D3.5 MBNov 14, 2016Download

Intel Dynamic Platform and Thermal Framework Client Driver

8.2.11000.2996 Rev.D14.4 MBNov 15, 2016Download

Intel Management Engine Interface (MEI) Driver

11.6.0.1032 Rev.D78.8 MBNov 15, 2016Download


(5) Reboot 

(6) Check windows <device manager> for camera

(7) Please report your results

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‎08-23-2022 05:01 PM

HP Recommended

Untitled.jpg

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‎08-23-2022 05:10 PM

HP Recommended

Hello @drubixcube 

 

Performing the BIOS update is a bit more difficult in this case. Please skip that.

--->>> Please continue with the next steps ...

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‎08-23-2022 05:47 PM

HP Recommended

We're getting closer, but we're not there yet. We've gotten back to the original error message. thx for all your help so far.Untitled1.jpg

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‎08-23-2022 05:59 PM - edited ‎08-23-2022 06:17 PM

HP Recommended

Hello @drubixcube 

 

Well, we are going step by step ...

 

(1) Turn off the computer and wait five seconds

(2) Turn on the computer, and then immediately press the [ESC] key repeatedly until the Startup Menu opens

(3) Press [F10] to open the BIOS Setup Utility

(4) Check all BIOS settings, camera should be <enabled>

Something like this

BIOS -> Advanced -> Build-In Device Options
[x] Integrated Camera

ub6424_0-1661300155149.png

 

Was this reply helpful? Yes No

‎08-24-2022 07:28 AM

HP Recommended

Thank you for all your help with this! Super excited to have a working webcam again.

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‎08-24-2022 07:46 AM

HP Recommended
@drubixcube wrote:

Thank you for all your help with this! Super excited to have a working webcam again.

You're welcome !

Good luck and have fun

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