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HP Recommended
HP Envy 13-aq0500sa
Microsoft Windows 10 (64-bit)

I could not configure my HP Rechargeable MPP2.0 Tilt Pen to my Laptop. After installing the HP Pen Control App, I was told that the app "was not compatible with this computer" even though the virtual assistant said it was. How do I get it to work on my Laptop or who should I contact to make it work?

1 REPLY 1
HP Recommended

@AnandGanguli 

 

Welcome to the HP Community Forum.

 

HP Pen Control is an application meant to be used with the HP Pen (1MR94AA ). 

 

The Pen (that I find) that is marked as compatible to your computer:

Accessories

2MY21AA

HP Tilt Pen

 

The pen you have purchased - one of:

Accessories

3J122AA

HP Rechargeable MPP 2.0 Tilt Pen

Accessories

3J123AA

HP Rechargeable MPP 2.0 Tilt Pen

 

The MPP pens do not make use of an external driver nor are they compatible with the HP Pen Control.

 

 

The solution:

  1. Do not use HP Pen Control unless you have an HP Pen (1MR94AA ).
  2. The HP Pen Control application can (should) be uninstalled from Settings > Apps > Apps and Features

 

Related:

If you can find it, the HP Tilt Pen 2MY21AA is marked as compatible wit your computer.

 

NOTE

The HP Tilt Pen makes use of a driver.  The driver version might depend on which version of Windows 10 is running.  For example, the driver for Windows V1909 might be different than the driver for Windows V2004.

 

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HP ENVY - 13-aq0500sa 

 

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Dragon-Fur

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