I bought My HPHP All-in-One Desktop 24 inch a month ago - 2.0MP High Definition Webcam 27AD4A3C

[jszymanski1326]

I bought My HPHP All-in-One Desktop 24 inch a month ago - it came with a 2.0MP High Definition Webcam 27AD4A3C. It hasn't  worked since I took it out of the box.  Everything is blurry. Earlier this year others posted the same problem. Is there a fix anyone knows of?

[sandytechy20]

@jszymanski1326

Welcome to the HP support community.

I understand that webcam is not working, I am glad to assist you.

You might need to uninstall the webcam driver.

• To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on the Uninstall Device button.
• Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[jszymanski1326]

Tried your solution ,  I have the same problem.  It's very blurry  you can't make out who I am on camera so I can't use this computer for any video call.  Same problem on google meet, zoom, teams etc.

[sandytechy20]

@jszymanski1326

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.