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HP Recommended

I bought my laptop July 2022 and my warranty said it expires on 08-21. My screen went black.  What can i do to get the manufacturer repair my laptop?  It is HP Pavilion x360 Laptop- 14m-dw0023dx. Please advise.  Thank you!

1 REPLY 1
HP Recommended

@Kelley2023 

 

Welcome to the HP support community.

 

I understand that you are getting display issues on your notebook, I am glad to assist you.

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside Windows, it would confirm a hardware failure and you will need to replace or repair the LCD, 
However, if it doesn't show up in the BIOS, it would confirm a software issue and we'll need to reinstall or update the display drivers using the Official HP Website: Click here. 

If you want to repair the LCD, This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.