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HP Recommended
HP OfficeJet 6962 All-in-One Printer

I am unable to change the paper size in the display on my printer and, consequently, can't print what I need

1 REPLY 1
HP Recommended

@Deb19501 

 

Welcome to the HP Community Forum.

 

===========================

Printer - Tray and Paper

 

Reminder

HP Smart Mobile requires that you adjust the paper size / type before opening the content to be printed.

 

 

(Re)load the paper you want to use and close the tray.

Reference: 

User Guide > Section Load Paper

 

Next,

Use the Printer Control Panel - look for a message to modify / edit the paper size & type

 

OR

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

 

Example - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10EWS_9025_Preferences_Tray_and_Paper_Management_All_10

 

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Printer Specifications

 

Your printer supports photo paper, HP and other high quality paper in supported sizes and weights as shown in the specifications.

 

Printer Specifications for HP OfficeJet Pro 6900 Printers

Section Paper Handling

 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 6962 All-in-One Printer 

 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.