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Featured blog article:

Locked

‎09-02-2019 12:20 PM

HP Recommended
Product: Pavillion dv7
Operating System: Microsoft Windows 7 (64-bit)

I closed the lid on my laptop and unplugged before the updates were finished.  When I went to open my laptop, I have lights on the controls across the top but the network light does not connect, and the audio control stays orange and does not work.  The touchpad light is white and will not turn off. The screen is black.   I have tried a hard reset and nothing works.  How can I recover from this?

1 REPLY 1

‎09-05-2019 02:54 AM

HP Recommended

@ID-10-T,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c01884928

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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