I have touchpad issue

[john_mwangi]

Hello guys, my hp omen 15 laptop developed a touchpad problem after I updated my windows 10. After booting up, the touchpad worked fine for like a minute then froze. it would become responsive for like a few seconds, then freeze again. I restarted my laptop and to my surprise, the cursor had disappeared, I had to hold ctrl to bring back the cursor and if I let go of ctrl, the touchpad would become unresponsive. I checked the current mouse drivers and found it had updated to Synaptics SMBus touchpad. I rolled back to the previous version which is PS/2 compatible mouse, the touchpad worked only now, copy & paste and scrolling functions ain't working on the touchpad, which makes doing tasks on the laptop very frustrating. I really need help with this one. Thanks in advance

[ub6424]

Hello @john_mwangi 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

or

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32

[john_mwangi]

hello, thanks for the hasty reply, 

System SKU : 1DF06PA#ABG

BIOS Version/Date : Insyde F.56. 12/22/2020

Awaiting your reply, thanks.

[ub6424]

Hello @john_mwangi 

(1) Install/Update

HP Consumer Desktop / Notebook PC ME Firmware Update

2021.1.0902 Rev.A

33.9 MB

Sep 2, 2021

Download

Intel Chipset Installation Utility and Driver - Kaby Lake

10.1.1.37 Rev.D

3.5 MB

Nov 14, 2016

Download

Intel Dynamic Platform and Thermal Framework Client Driver

8.3.10208.5644 Rev.J

7.2 MB

Jun 8, 2018

Download

Intel Management Engine Interface (MEI) Driver

11.7.0.1057 Rev.B

53.7 MB

May 28, 2018

Download

(2) Reboot

(3) Install/Update

Synaptics TouchPad Driver

19.3.31.31 Rev.A

181.5 MB

Aug 25, 2017

Download

(4) Reboot and test again ... 

(5) Please report your results

[boss231]

maybe your battery is already swollen or bloated, check it bro

[john_mwangi]

Hello, thanks for your support guys...unfortunately that didn't work. I installed all the updates, after I installed the synaptic update and rebooted my pc, I have to press cntrl to show the cursor. The cursor is stuck in place and I have to hold cntrl to move it. I did a battery test with hp diagnostics and the test shows my battery is weak. My battery's ability to hold charge has dropped over time and I did not single out the battery to be the culprit of this issue. Could this be the issue?

Thanks in advance.

[john_mwangi]

Heey, I checked, and the battery is not blotted...But the system says the battery is weak..

[ub6424]

Hello @john_mwangi 

<Touchpad Issue>

This is probably a technical problem.

Hp warranty valid -> Contact HP Support

HP warranty expired -> Replace touchpad

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- Check touchpad cable / replace touchpad

- General cleaning ...

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck