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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎06-25-2024 01:40 PM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X85AV)

I have two external monitors connected to my HP Envy. Whenever I select anything displayed on one of the external monitors the screen on the HP Envy dims. I goes back to normal brightness if I select anything on the HP Envy screen. External monitors are always bright. It is extremely irritating. Can't find any reference to this issue. Anybody else have it? Any solution>

2 REPLIES 2

‎06-25-2024 06:57 PM

HP Recommended

@RonL5 

 

How do you connect them ? Do you use ANY optional adapters ?

 

Regards

BH
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‎06-26-2024 02:13 AM

HP Recommended

Hi Banhien, one is connected directly to the HDMI port if the laptop, the other via a USB-C to HDMI adaptor to a USB-C port on the laptop. But the same thing hapoens with either monitor - I select anything on either monitor and the laptop screen dims. I've tried every display setting and power management setting but can't get it to stop dimming.

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