I installed a Firefox update today and drag and drop in online games has stopped working

[TMW3]

I installed an Firefox update today and the ability to play browser based games has stopped. In tablet mode I cannot select or drag and drop objects.  I use Firefox because it has never worked with Edge.  Touch screen is working normally for everything else.

[Dragon-Fur]

@TMW3 

You might find more information at the Mozilla Community forum than here for Firefox - Firefox is a fiend for updates and things are always changing.  In general, Mozilla knows more about what Firefox is doing.

And / Or

If you have not done so:

• Restart everything and log in.
• If you need Firefox 32bit and you installed Firefox 64bit, uninstall the 64bit version, then download and install the 32bit.
• Consider removing the current installation of Firefox and installing a previous version.

The Great and Wonderful Firefox Archives

Firefox Archives

For example, at this writing, this is where you find Firefox version 67, 64bit, for English / USA:

https://ftp.mozilla.org/pub/firefox/releases/67.0/win64/en-US/

Want a different version?

Back up and look at what's available:

https://ftp.mozilla.org/pub/firefox/releases/

And / Or

Firefox, as mentioned, changes things at a rapid clip - check at your game site to see if they need to update anything on their side.

And / Or

Might be permissions - Firefox changes security setups all the time to keep up with the "bad guys".  Check to see the newer version has locked something that you previously had "open".   No, I don't know what that would be.

And / Or

Clear your Cookies and Cache - this is a time honored and "quick" way to make sure everything is fresh and clean.

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[TMW3]

Thanks for your reply but the reason I have approached the HP forum is that the functionality is not working in any browser.  As I said in my first post Edge has never worked, chrome did work for a while and firefox has just stopped.  Firefox and Chrome still work on a dedicated tablet so this makes me believe the issue is with the laptop and not the browser.  At a very uneducated guess I was wondering if the laptop was presenting the wrong useragent value to the browsers.

[Dragon-Fur]

@TMW3 

You are welcome.

Check your Internet / DNS - clear the cache and restart the associated process group

An example here:

Windows 7: Browsers not working, internet connection is fine

Another:

Internet Connected but No Web Page Access on Windows 10 Creators Update

Windows key + X + A 

 Example cmd prompt input (partical excerpt from the article "Internet Connected but No Web Page Access..."

ipconfig /flushdns
nbtstat -R
nbtstat -RR
netsh int reset resetlog.txt
netsh int ip reset
netsh winsock reset

Additional solutions include those found in this article:

9 Common Browser Problems and How to Fix Them

For those reading, an article about User Agent:

User Agent: Learn Your Web Browser's User Agent Now

Provides information, including the current User Agent as pulled from the browser used to read the article.

Use your favorite search engine; search for help - for example, use key phrase "browsers do not work" or similar.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.