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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- I like to find a live chat

Create an account on the HP Community to personalize your profile and ask a question
07-16-2019 07:55 PM
Hello @Laureigh,
If you're referring to HP Support chat, this generally varies among different regions and different warranty types. You can see if you have live chat available by looking at your contact HP options.
Contact HP Worldwide here.
You can also try HP's relatively new Virtual Agent.
Kind regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.
07-17-2019 02:56 PM
Hello @Laureigh,
That normally happens if you attempt to contact them outside of their office hours or if they're taking a lunch break, etc.
Check back later, on a weekday, not too late in the day, and see if it works then.
Phone support should be more widely available but if you insist on using chat support, I would suggest trying again later. If you're having general issues contacting HP, let me know and a moderator/support rep may get back to you.
I used to be an HP Expert. I no longer participate in this community.