I2C HID Device Driver Code 10

[Zoro-purple]

Hi everyone,

I am experiencing an issue where my touchpad/touchscreen has stopped working.

When checking Device Manager, I see an error under Human Interface Devices for the I2C HID Device. I have attached screenshot for reference.

Error Details:

• Device Status: This device cannot start. (Code 10)
• Message: A request for the HID descriptor failed. This typically occurs when there is a problem with the device firmware.
• Location: on AMD I2C Controller
  
• System Model: Victus by HP Gaming Laptop 15-fb0xxx
  
• Processor: AMD Ryzen 5 5600H with Radeon Graphics, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)
  
• System SKU: 6F9V1PA#ACJ
  
• System Type: x64-based PC
  

Methods that i have already tried:

1. Uninstalling the I2C HID Device Driver and restarting
2. Running DISM RestoreHealth Command
3. Checking BIOS
4. Tried to download the AMD drivers and TouchPad drivers from the HP Support Page for my Product
5. Tried Downloading AMD Chipset Driver for my particular Device
6. Tried to reset CMOS - something like that - i asked chatgpt 
7. Tried to delete the upper filters in one of the register - to 'kbdclass'
8. By shutting down the laptop and holding the power button for 40 - 60 seconds for EC reset - something like that 

I have already tried all these methods, but the error persists. Could someone please guide me on how to fix this firmware/driver failure? And I dont think the issue is with the hardware. I am mostly sure that the issue is with the software. I maybe wrong. Kindly guide me to fix this issue.

Thank you!

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[Deep_World]

Hi  @Zoro-purple 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand your concern , don’t worry let me check and help you with this.

Also I see that you've put a lot of effort into diagnosing the problem on your Victus laptop.

Kinldy confirm the below details :

• Is it only the touchpad that is affected, or is the touchscreen also not working?
• Have you noticed any unknown devices or warning symbols under Device Manager besides the I2C HID Device?

In the meantime, kindly try the steps and cofirm : 

 1: Run HP Hardware Diagnostics

1. Shut down the notebook.
2. Turn it on and repeatedly tap F2.
3. Select Component Tests.
4. Run the Touchpad Test (if available).
5. Note any failure ID or error message displayed.

 2: Reinstall AMD I2C Controller

1. Open Device Manager.
2. Expand System Devices.
3. Locate the AMD I2C Controller.
4. Right-click and select Uninstall Device.
5. Restart the notebook.
6. Install the latest AMD Chipset package available for your model from HP Support.

 3: Test in Windows Safe Mode

Boot the notebook into Safe Mode and check whether the touchpad responds. This can help determine whether a background driver or software conflict is involved.

Since you have already performed many software-related troubleshooting steps, the results of the HP Hardware Diagnostics test will be especially helpful in determining whether the issue is software-related or if the touchpad hardware itself is not responding correctly.

I hope this helps.