I2C HID driver not working – Code 51 and Code 10 errors, touchscreen and touchpad stop working

[AJ402]

I’m facing an intermittent issue where both my touchscreen and touchpad stop working. In Device Manager, two “I2C HID Device” entries appear:

• One shows Code 51 – waiting on another device to start

• The other shows Code 10 – cannot start

Under “Dependencies,” the devices listed are:
ACPI\AMDI0010\2, ACPI\AMDI0030\0, and ACPI\SYNA32A0\8.

From the tree view, I can see the touch devices are connected under two AMD I2C Controllers. When it fails, both the touchscreen and touchpad stop working together.

I’ve already tried:

• Restarting the system

• Updating and reinstalling the I2C HID and touchpad drivers

• Updating BIOS and AMD chipset drivers

• Running Windows Update

Sometimes, after a restart or sleep cycle, everything starts working again — then randomly stops on the next boot.

Any guidance on stabilizing the I2C HID driver or fixing these dependency errors would be appreciated.

[VikramTheGreat · Accepted solution]

Hi @AJ402,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The fact that both touchscreen and touchpad fail together, and Device Manager shows two I2C HID entries with Code 51 and Code 10, strongly points to a dependency chain problem with AMD I2C controllers or a power state conflict.

Steps to Fix I2C HID Device Errors (Code 51 & Code 10)

1. Update AMD Chipset and I2C Drivers

• Go to Official HP® Support and enter your exact model.
• Download the latest AMD Chipset Driver and I2C Controller Driver.
• Install and restart.

2. Disable Fast Startup

Fast Startup can cause devices to fail initialization after sleep or reboot.

• Open Control Panel > Power Options > Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup.
• Save and restart.

3. Adjust Power Management for HID Devices

• In Device Manager, expand Human Interface Devices.
• For each I2C HID Device, right-click → Properties → Power Management tab.
• Uncheck Allow the computer to turn off this device to save power.

4. BIOS Update and Reset

• Ensure you have the latest BIOS from HP.
• After updating, enter BIOS (press Esc > F10 at startup) and Load Setup Defaults.
• Save and exit.

5. Clean Reinstall HID Drivers

• In Device Manager, uninstall both I2C HID Devices.
• Check and Delete the driver software for this device.
• Restart and let Windows reinstall automatically.
• If not, manually install from HP’s driver page.

6. Run HP Hardware Diagnostics

• Restart and press Esc > F2.
• Run Component Tests > Touchscreen and Touchpad.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat