Image retention Issues on my HP Spectre with oled display

[HermesPV]

Hello I recently started to have issues with the display on my laptop. My wife was using the computer then out of nowhere the screen went black like it wasn't even turning on, we barely use this computer and to have an issue like this makes it hard for me to even consider buying another HP. Long story short the screen is working now but is retaining some images on the background and is more noticeable when I'm on a screen that has a lot of black in it. How can I solve this issue and if I have to get it replace how much it will cost me?

[A_Gayathri]

Hi @HermesPV,

Welcome to the HP Support Community

I understand you are facing an Image retention issue. HP Spectre Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

To assist better:

• Was there any recent update on the PC?
• Do you see a Hp Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?
• Or the unit is not turning On at all 
• Do You see a light glowing on the power button and next to the charging Port?  
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card drivers:

• Here's the link to download and install the above updates: Click here

click here and follow the troubleshooting steps HP PCs - The computer starts but the screen remains blank (Windows 11, 10)

Hope this helps! Keep me posted. 

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