cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
155
Flag Post

Immediate shutdown (no error) when I plug a HDMI to VGA converter cable.

HP Recommended
HP Spectre x360 15-df0006nl

When I connect a HDMI to VGA adapter my laptop immediatly shutdowns.

Same issue with Windows 10 and Ubuntu, same issue when I am in grub. So I don't think it is a driver problem.

This problem occurs with different VGA adapter, only in my notebook. I have tried the same adapter in other notebook and more than one adapter in my notebook, and I can tell the problem is only when I use my computer with all adapter.

 

It doesn't occur with HDMI to HDMI cable.

How can I resolve?

 

Thank you

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,871 12,848 1,012 977
Message 2 of 2
Flag Post
HP Recommended

@fily1212, Welcome to HP Support Community!

 

I would recommend you perform the extensive system test. Here is how you do it-

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

If the test passes, go ahead and update the graphics, chipset drivers and BIOS from here.

 

Also, HP does not support or recommend using Linux or dual boot.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation