cancel
achinta Top Student
Top Student
7 5 0 0
Message 1 of 5
1,013
Flag Post
HP Recommended

Solved!

[Incompatibility Issue] Intel HD Graphics 4000 & AMD Radeon HD 7670M HP Pavilion 2304tx wind

Hi everyone,
I have HP ENVY 6 (1206tx) laptop with Intel 4000 graphic and Amd Radeon 8600/8700m but I could not install amd Radeon driver on it. When I try to install at the last moment of installation it became hang. What can I do please help me.

4 REPLIES 4
HP Support Agent
HP Support Agent
12,795 12,338 1,164 2,371
Message 2 of 5
954
Flag Post
HP Recommended

Solved!

[Incompatibility Issue] Intel HD Graphics 4000 & AMD Radeon HD 7670M HP Pavilion 2304tx wind

Hi @achinta,

 

Thanks for stopping by the HP forums. A Good day to you. 🙂 I read the post regarding issues with the AMD graphics card installation.  It will be a delight to assist you.

Superb description and very smart diagnosis of the issue before posting. Kudos to you on that score. 🙂 We greatly value your business with HP. I also take it as a privilege to share this platform with you.

First off, I would require more information regarding this to assist you better.

  • Do you get an error message during installing the display driver?
  • What is the operating system of the computer?
  • Is it the original Operating system that came installed on the computer?
  • Did you try to install the drivers from the HP website

please perform these steps to uninstall the graphics drivers completely from device manager.

Steps to uninstall the graphics drivers

  • Right-Click on start button> click device manager> Display adapters>then select the display drivers and right-click on it and uninstall the graphics drivers.
  • Please check the box that says “delete the software for this device”.

Then restart the computer and update the bios and graphics drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-2000-Notebook-PC-series/5296210/model/5360117  This should do the trick for you. Please select the correct operating system and then proceed.

Please keep me posted.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

achinta Top Student
Top Student
7 5 0 0
Message 3 of 5
918
Flag Post
HP Recommended

Solved!

[Incompatibility Issue] Intel HD Graphics 4000 & AMD Radeon HD 7670M HP Pavilion 2304tx wind

Hi  @DavidSMP

 

Thanks for your advice. I am extremely happy to tell you that your advice was very helpful. It's working perfectly.  

Thanks a lot for your solution. 

Reply
0 Kudos
HP Support Agent
HP Support Agent
12,795 12,338 1,164 2,371
Message 4 of 5
813
Flag Post
HP Recommended

Solved!

[Incompatibility Issue] Intel HD Graphics 4000 & AMD Radeon HD 7670M HP Pavilion 2304tx wind

Hi @achinta,

 

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

 

I hope the unit works great and stays healthy for a long time. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

DavidSMP
I am an HP Employee

achinta Top Student
Top Student
7 5 0 0
Message 5 of 5
783
Flag Post
HP Recommended

Solved!

[Incompatibility Issue] Intel HD Graphics 4000 & AMD Radeon HD 7670M HP Pavilion 2304tx wind

Hi @DavidSMP

 

You are always most welcome. And again thanks for your solution.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation