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‎01-27-2020 10:23 AM

HP Recommended
Product: Pavilion 25bw
Operating System: macOS 10.15 Catalina

I have connected a Macbook Pro 2019 with HDMI to USB-C to my HP Pavilion 25bw monitor which I used with my previous Macbook with no issues. There is no resolution setting that works! All outer edges of the screen are cut off so I only see 1/3 of the dock and the top menu bar is not visible at all. I have tried every resolution possible and my corporate tech support couldn't help either. I saw another user's note from five months ago with the same problem. Has something been done about this? I would hate to have to ditch the monitor completely.

3 people had the same question
1 REPLY 1

‎01-29-2020 02:05 PM

HP Recommended

@EAcanda
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

  • Press the Menu button to open the OSD settings. 
  • Scroll to "Image Control..." and press OK. 
  • Select "Custom Scaling" and press OK. 
  • Select "Overscan" and press OK. 
  • Select "Off" and press OK. 
  • Select "Save and Return" until the OSD menu closes

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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