Integrated Cam is not working properly

[Devesh1]

My integrated camera is not working with the Facebook Messenger or any other video chatting site. Although it works properly on Skype Messenger and Omegle website. Today, I installed YouCam software from HP website. When it opens a warning message appears that ' YouCam can not connect to the HP Vision Camera". I don't understand why it happened? Also when I open the camera, weather or health and tips app from windows start menu, it opens and stops rapidly. Please assist me to get out of this.

Thanks

[Jeet_singh · Accepted solution]

Hi @Devesh1,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the integrated webcam not working as well as with the Apps not working on your HP laptop Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model number of the PC? Please use this link to find it: http://hp.care/2bygf7l

Did this happen after a recent update?

Have you recently made any software or hardware changes on the PC?

Have you tried to perform any troubleshooting steps before posting this on HP Forums?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

If the issue happened recently, I would suggest you try to perform a system restore to a previous date where it was all working fine, using this link.

Update the drivers to a newer version using the below step:

1. In Windows, search for and open Device Manager.

2. Double-click Imaging Devices to expand the list of webcam drivers.

3. If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.

If the issue persists, I would suggest here is to update the Bios, Chipset drivers, on your PC from our HP Support website, using this link.

For more assistance, please follow the steps suggested in the support document for - HP PCs - Webcam Troubleshooting (Windows 10, 😎

HP Notebook PCs - Testing a Webcam Using YouCam (Windows 10, 8, 7)

Next thing regarding the Apps, I would suggest here is to make sure that the computer is up to date, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Make sure Windows Firewall is not blocking the app.

Make sure apps are up to date - Run the Windows Store and check “App updates” under Settings.

For more assistance, please follow this link: HP PCs - Troubleshooting issues with a Microsoft Application

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Devesh1]

Hello, I have followed all the steps as mentioned but my camera is still not working. I am confused that why it works on websites like Omegle video chat and app like skype but not work on Facebook Messenger or any other video chatting site. I have followed all the steps mentioned in troubleshooting menu. The drivers in my notebook are all updated.  I have attached a snapshot of my FB Messenger which says that 'Connect a camera and microphone to allow call on Facebook'.  My windows apps are also not working properly. When I open an app, it minimizes immediately and I return back on my desktop menu.  

[Devesh1]

Hello, @Jeet_singh

I have done all the solutions which you provided in the last reply but they all didn't work.

[Jeet_singh]

Hi @Devesh1,

As I understand you have followed the steps suggested and still having issues with the webcam not working on facebook messenger as well as with other application, however it's working fine with Skype this definitely indicates it's not an issue with the Webcam. 

I would suggest you could try to contact the Facebook support or the other application tech support.

In the meantime, regarding the apps not working. Let's try these steps here: 

If, at any point in time, the Camera app fails to record video or capture photos, you can easily fix the app by resetting it. Most of the common issues get fixed when you reset the Camera app.

If an issue persists even after resetting the Camera app, you can go ahead and reinstall the Camera app. Reinstalling the Camera app is simple. You just need to uninstall the Camera app and then install a new copy from Windows Store.

Step 1: Open the Setting App, Navigate to Apps > Apps & features

Step 2: Look for the Camera app entry and click on the same to select it. You should now see Advanced options link.

Step 3: Click Advanced options link to open Storage usage and app reset page.

Step 4: Finally, click the Reset button. When you see the confirmation flyout, click the Reset button to reset the Camera app.

You may now launch the Camera app.

Reinstalling the Camera app

Reinstall the Camera app only if the issue persists even after resetting the Camera app.

Unlike some other default apps, Camera app cannot be uninstalled via the Settings app. We need to use the Windows PowerShell or CCleaner to uninstall the Camera app and then install a fresh copy of the same from Windows Store. Here is how to do just that.

Step 1: Run Windows PowerShell as administrator. To do so, right-click on the Start button on the taskbar and then click Windows PowerShell (Admin) option. Alternatively, type PowerShell in Start/taskbar search field, right-click on Windows PowerShell entry and then click Run as administrator option.

Step 2: At the PowerShell window, copy and paste the following command. Press Enter key to execute the command.

Step 3: Now, look for Microsoft.WindowsCamera entry. Select the PackageFullName of Camera app and use Ctrl + C hotkey to copy it to the clipboard.

Step 4: Execute the following command to uninstall the Camera app.

Remove-AppxPackage PackageFullName

In the above command, replace PackageFullName with the actual PackageFullName that you copied in the previous step.

You may close the PowerShell window now.

Alternatively, you can use the popular CCleaner to uninstall default Windows 10 apps. Open CCleaner, click Tools and click Apps. Right-click on Camera app and then click Uninstall option. Click OK button when you see the confirmation dialog.

Step 5: Finally, open the Store app, search for Windows Camera app and then install the same.

Hope you find this guide helpful!

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.