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Integrated Camera on a Spectre not clear

HP Recommended
Example: Pavilion 6HP Spectre x360 - 15
Microsoft Windows 10 (64-bit)

My H.P. Spectre was repaired by the local HP repair shop. When I got it back, the integrated camera image was very poor, to the extent that I can't use it on video calls. I have a ticket open, but they have not responded to the ticket, I'm guessing hoping it will go away. I'm not happy with H.P.'s handling of this issue. Hopefully H.P. is watching this list. Does anyone have any advice?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@planoboy, Welcome to the HP Support Community!


I understand you are having issues related to the webcam on your HP notebook. Don't worry we'll work together to help you find a solution.


To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happen after a software upgrade or Windows update?

Have you tried to take a picture?


In the meantime, let's try these steps here: 


Let's start off by updating the Bios on your PC from our HP support website, using this link.


The next thing, I would suggest here is to check the settings - Open HP Cam, click on the picture quality button, then click Advanced, then at the top of that window click Camera Controls.  Check the Auto box next to Exposure.


If the issue persists, I would suggest here is to try these steps here:


The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

  • Make sure your video recording environment has good lighting.

  • Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

  • Reduce the size of the video image in the webcam software.

  • Use a high-speed Internet connection.

  • Do not use other high-speed USB devices while using the webcam.

To troubleshoot other video quality problems, refer to one of the following HP support documents:


Hope this helps! Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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