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‎06-10-2022 10:21 AM

HP Recommended
Product: HP ENVY 15.6 inch Laptop PC 15-ep1000 (322X6AV)
Operating System: Microsoft Windows 11

Good Evening everyone, sorry if there are mistakes but english is not my mother language.

I have a problem with the integrated display of my pc, when i incline it above 90° (perpendicular to the keyboard), it suddenly turn off. But not the PC, only the display. Honestly, I really like to use it not at the desk but maybe on the sofa and until 3 hours ago it worked perfectly, but now the display turns off and i cannot work on it. Please, i really hope you'll help me to solve this problem. In fact, the only way I can turn the display on is connecting the pc to the power cord and restarting it, which is really annoying. Furthermore, if i keep the display inclinated over 90° and i turn the pc on, the display still remain off.

I really hope you can help me, and I hope also that this problem isn't and harware problem, but a software problem (I forgot to write that yesterday evening I have updated the system, which is Windows 11, and that the problems began today).

Thank you so much.

Alessandro

 

Category:
1 REPLY 1

‎06-10-2022 10:26 AM

HP Recommended

It's always me. I put here the link to the Windows online page about the update:

https://support.microsoft.com/en-us/topic/may-24-2022-kb5014019-os-build-22000-708-preview-442dbde4-...

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