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Integrated Intel Graphics GPU disabled by factory?

HP Omen 15-dc1004nu
Microsoft Windows 10 (64-bit)

I bought an Omen laptop a month ago. It wouldn't detect the integrated GPU. I tried everything without any success. Today I decided to contact customer service with the hopes that I'll get some help regarding this issue. To my dismay, it turns out (according to the fellow from HP support) that the Intel GPU is disabled by the factory and there is no way to enable it.

Now, you may ask "Why would you want to use the Intel GPU when you have a perfectly good Nvidia GPU?".

I usually have dual boot on my laptop. One Windows for gaming and one Linux for everything else. Since the RTX cards are not well supported in Linux (yet), I have to use the integrated card. However, since now the integrated card on my brand new laptop is disabled, I can't install Linux and I'm forced to work on Windows. Not to mention that if I'm using the integrated GPU, the battery won't be drained so quickly when doing mundane tasks.

I don't understand why would you disable a component that is not doing anything bad? I get that it's a gaming laptop, but to take away the choice, of whether or not to use the integrated GPU, from the customer makes no sense.

I'm still hopeful that there is a way to enable the Intel Graphics UHD 630 GPU. Otherwise the nearly 2000 Euro that I paid for this machine were definitely not worth it.

 

 

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Integrated Intel Graphics GPU disabled by factory?

Hey there! @Maddest_Hatta

 

I have checked the specifications of the PC and the PC is shipped with Intel UHD Graphics 630 integrated graphics.

 

Try updating the BIOS and Intel graphics drivers to the latest version and check if it helps.

 

Update the BIOS using this link. Click Here

 

Update the graphics driver using this link. Click Here

 

Try the steps recommended below and check if it helps.

 

Setting your preferred graphics processor for all software programs

Optimus technology use software profiles to enable the use of the IGP, GPU, or a Global setting that lets NVIDIA automatically control the type of graphics processor. Use the following steps to add or change a software program profile.
Ensure that your computer is connected to the Internet.
Right-click the Windows desktop background (not the Start screen) and select NVIDIA Control Panel.
From the left menu, select Manage 3D settings, the Global Settings tab, and then select the Preferred Graphics processor.
From the list, select which graphics processor setting you would like to use:
Select Auto-select (recommended) if you want to let NVIDIA automatically manage the power and display settings for individual software titles, based on available profiles (see the Program Settings tab).
Select High-Performance if you want to maximize the visual appearance and speed for all software programs at the cost of using more battery power.
Select Integrated graphics if you want to use the least amount of battery power at the cost of an improved graphics experience.
Click Apply and close the Control Panel window when finished.
 

Refer this article to know more information about switchable graphics. Click Here

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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Integrated Intel Graphics GPU disabled by factory?

Greetings, @A4Apollo

I now realize that I should've mentioned the things I tried to get the integrated GPU on track (my bad).

The BIOS is updated. However, when I started the Intel Graphics driver, it just extracted the archive in my C drive and that was it. I tried manually starting it from the HPSetup.exe but nothing happened.

I checked the Device Manager:

Display Adapters.PNG

The only Display adapter was the NVIDIA one.

 

In Linux:

As I mentioned before, I usually dual boot my machines. When I did a live start of Linux Mint I got the following message:

ss1.png

I already knew that the RTX 2070 will not work properly since the proprietary drivers are not "perfect" as of yet. However, the integrated card shouldn't pose any problems.

First I checked the system information (with the expectation to see 2 video cards - One Intel and one NVIDIA). Sadly, there was only the NVIDIA card (which was not properly recognized by the system) :

sysinfo.png

 

Afertwards I checked the full system information file and ran a lshw (list hardware) command in the terminal.

Results from the sys info file:

Spoiler

System: Host: mint Kernel: 4.15.0-20-generic x86_64 bits: 64 compiler: gcc v: 7.3.0
Desktop: Cinnamon 4.0.8 wm: muffin dm: LightDM Distro: Linux Mint 19.1 Tessa
base: Ubuntu 18.04 bionic
Machine: Type: Laptop System: HP product: OMEN by HP Laptop 15-dc1xxx v: N/A serial:
Chassis: type: 10 serial:
Mobo: HP model: 8574 v: 21.12 serial: UEFI: AMI v: F.12 date: 06/10/2019
Battery: ID-1: BAT0 charge: 68.0 Wh condition: 68.0/68.0 Wh (100%) volts: 17.2/15.4
model: HP Primary serial: status: Full
CPU: Topology: 6-Core model: Intel Core i7-8750H bits: 64 type: MT MCP arch: Kaby Lake
rev: A L2 cache: 9216 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 52992
Speed: 801 MHz min/max: 800/4100 MHz Core speeds (MHz): 1: 1494 2: 1493 3: 1174 4: 1504
5: 1512 6: 1533 7: 1617 8: 1505 9: 1358 10: 1434 11: 1508 12: 1358
Graphics: Device-1: NVIDIA vendor: Hewlett-Packard driver: N/A bus ID: 01:00.0 chip ID: 10de:1f50
Display: x11 server: X.Org 1.19.6 driver: fbdev,nouveau unloaded: modesetting,vesa
resolution: 1024x768~76Hz
OpenGL: renderer: llvmpipe (LLVM 6.0 256 bits) v: 3.3 Mesa 18.0.5 compat-v: 3.0
direct render: Yes
Audio: Device-1: Intel vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 00:1f.3
chip ID: 8086:a348
Device-2: NVIDIA vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
bus ID: 01:00.1 chip ID: 10de:10f9
Device-3: Logitech type: USB driver: hid-generic,snd-usb-audio,usbhid bus ID: 1-1:2
chip ID: 046d:0a5c
Sound Server: ALSA v: k4.15.0-20-generic
Network: Device-1: Intel driver: iwlwifi v: kernel port: N/A bus ID: 00:14.3 chip ID: 8086:a370
IF: wlo1 state: up mac:
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Hewlett-Packard driver: r8169 v: 2.3LK-NAPI port: 3000 bus ID: 3c:00.0
chip ID: 10ec:8168
IF: eno1 state: down mac:
Drives: Local Storage: total: 1.38 TiB used: 220.12 GiB (15.6%)
ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN720 SDAPNTW-512G-1006
size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 serial:
ID-2: /dev/sda vendor: HGST (Hitachi) model: HTS721010A9E630 size: 931.51 GiB
speed: 6.0 Gb/s serial:
ID-3: /dev/sdb type: USB vendor: A-Data model: USB Flash Drive size: 3.73 GiB
serial:
RAID: Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci v: 3.0
bus ID: 00:17.0 chip ID: 8086.282a
Partition: ID-1: / size: 7.77 GiB used: 243.1 MiB (3.1%) fs: overlay source: ERR-102
Sensors: System Temperatures: cpu: 63.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com tessa main upstream import backport #id:linuxmint_main
2: deb http: //archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
6: deb http: //archive.canonical.com/ubuntu/ bionic partner
Info: Processes: 271 Uptime: 15m Memory: 15.54 GiB used: 882.4 MiB (5.5%) Init: systemd
v: 237 runlevel: 5 Compilers: gcc: 7.3.0 alt: 7 Client: Unknown python3.6 client
inxi: 3.0.27

 


Results from lshw:

Spoiler
mint@mint:~$ sudo lshw
mint
description: Notebook
product: OMEN by HP Laptop 15-dc1xxx (6PY79EA#AKS)
vendor: HP
version: Chassis Version
serial: 5CD9095RTL
width: 64 bits
capabilities: smbios-3.2 dmi-3.2 smp vsyscall32
configuration: boot=normal chassis=notebook family=103C_5335KV HP OMEN sku=6PY79EA#AKS uuid=35434439-3039-3552-544C-B00CD1654F63
*-core
description: Motherboard
product: 8574
vendor: HP
physical id: 0
version: 21.12
serial: PHUTH028JBY14E
slot: Base Board Chassis Location
*-firmware
description: BIOS
vendor: AMI
physical id: 0
version: F.12
date: 06/10/2019
size: 64KiB
capacity: 12MiB
capabilities: pci upgrade shadowing cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer acpi usb smartbattery biosbootspecification netboot uefi
*-memory
description: System Memory
physical id: 13
slot: System board or motherboard
size: 16GiB
*-bank:0
description: SODIMM [empty]
physical id: 0
slot: Bottom - Slot 1 (top)
*-bank:1
description: SODIMM DDR4 Synchronous 2667 MHz (0.4 ns)
product: 16ATF2G64HZ-2G6E1
vendor: Micron
physical id: 1
serial: 20220571
slot: Bottom - Slot 2 (under)
size: 16GiB
width: 64 bits
clock: 2667MHz (0.4ns)
*-cache:0
description: L1 cache
physical id: 1d
slot: L1 Cache
size: 384KiB
capacity: 384KiB
capabilities: synchronous internal write-back unified
configuration: level=1
*-cache:1
description: L2 cache
physical id: 1e
slot: L2 Cache
size: 1536KiB
capacity: 1536KiB
capabilities: synchronous internal write-back unified
configuration: level=2
*-cache:2
description: L3 cache
physical id: 1f
slot: L3 Cache
size: 9MiB
capacity: 9MiB
capabilities: synchronous internal write-back unified
configuration: level=3
*-cpu
description: CPU
product: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
vendor: Intel Corp.
physical id: 20
bus info: cpu@0
version: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
serial: To Be Filled By O.E.M.
slot: U3E1
size: 1861MHz
capacity: 4100MHz
width: 64 bits
clock: 100MHz
capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb invpcid_single pti tpr_shadow vnmi flexpriority ept vpid fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec xgetbv1 xsaves ibpb ibrs stibp dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp cpufreq
configuration: cores=6 enabledcores=6 threads=12
*-pci
description: Host bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 07
width: 32 bits
clock: 33MHz
*-pci:0
description: PCI bridge
product: Skylake PCIe Controller (x16)
vendor: Intel Corporation
physical id: 1
bus info: pci@0000:00:01.0
version: 07
width: 32 bits
clock: 33MHz
capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:121 ioport:4000(size=4096) memory:bb000000-bc0fffff ioport:90000000(size=303038464)
*-display UNCLAIMED
description: VGA compatible controller
product: NVIDIA Corporation
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress vga_controller cap_list
configuration: latency=0
resources: memory:bb000000-bbffffff memory:90000000-9fffffff memory:a0000000-a1ffffff ioport:4000(size=128) memory:c0000-dffff
*-multimedia
description: Audio device
product: NVIDIA Corporation
vendor: NVIDIA Corporation
physical id: 0.1
bus info: pci@0000:01:00.1
version: a1
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:17 memory:bc080000-bc083fff
*-usb
description: USB controller
product: NVIDIA Corporation
vendor: NVIDIA Corporation
physical id: 0.2
bus info: pci@0000:01:00.2
version: a1
width: 64 bits
clock: 33MHz
capabilities: msi pciexpress pm xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:127 memory:a2000000-a203ffff memory:a2040000-a204ffff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 4.15.0-20-generic xhci-hcd
physical id: 0
bus info: usb@3
logical name: usb3
version: 4.15
capabilities: usb-2.00
configuration: driver=hub slots=2 speed=480Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 4.15.0-20-generic xhci-hcd
physical id: 1
bus info: usb@4
logical name: usb4
version: 4.15
capabilities: usb-3.10
configuration: driver=hub slots=4 speed=10000Mbit/s
*-serial UNCLAIMED
description: Serial bus controller
product: NVIDIA Corporation
vendor: NVIDIA Corporation
physical id: 0.3
bus info: pci@0000:01:00.3
version: a1
width: 32 bits
clock: 33MHz
capabilities: msi pciexpress pm cap_list
configuration: latency=0
resources: memory:bc084000-bc084fff
*-generic
description: Signal processing controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 12
bus info: pci@0000:00:12.0
version: 10
width: 64 bits
clock: 33MHz
capabilities: pm msi cap_list
configuration: driver=intel_pch_thermal latency=0
resources: irq:16 memory:ba221000-ba221fff
*-usb
description: USB controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 10
width: 64 bits
clock: 33MHz
capabilities: pm msi xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:126 memory:ba200000-ba20ffff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 4.15.0-20-generic xhci-hcd
physical id: 0
bus info: usb@1
logical name: usb1
version: 4.15
capabilities: usb-2.00
configuration: driver=hub slots=16 speed=480Mbit/s
*-usb:0
description: Audio device
product: Logitech G633 Gaming Headset
vendor: Logitech
physical id: 1
bus info: usb@1:1
version: 10.03
serial: 00000000
capabilities: usb-2.00 audio-control
configuration: driver=usbhid maxpower=500mA speed=12Mbit/s
*-usb:1
description: Mass storage device
product: ADATA USB Flash Drive
vendor: ADATA
physical id: 2
bus info: usb@1:2
logical name: scsi5
version: 11.00
serial: 12A221111164019A
capabilities: usb-2.00 scsi emulated scsi-host
configuration: driver=usb-storage maxpower=500mA speed=480Mbit/s
*-disk
description: SCSI Disk
product: USB Flash Drive
vendor: ADATA
physical id: 0.0.0
bus info: scsi@5:0.0.0
logical name: /dev/sdb
version: 1100
serial: AA00000000000485
size: 3821MiB (4007MB)
capabilities: removable
configuration: ansiversion=4 logicalsectorsize=512 sectorsize=512
*-medium
physical id: 0
logical name: /dev/sdb
size: 3821MiB (4007MB)
capabilities: partitioned partitioned:dos
configuration: signature=00097052
*-volume
description: Windows FAT volume
vendor: SYSLINUX
physical id: 1
logical name: /dev/sdb1
logical name: /cdrom
version: FAT32
serial: 1ad6-845d
size: 3819MiB
capacity: 3820MiB
capabilities: primary bootable fat initialized
configuration: FATs=2 filesystem=fat label=LINUX MINT mount.fstype=vfat mount.options=ro,noatime,fmask=0022,dmask=0022,codepage=437,iocharset=iso8859-1,shortname=mixed,errors=remount-ro state=mounted
*-usb:2
description: Mouse
product: Gaming Mouse G502
vendor: Logitech
physical id: 3
bus info: usb@1:3
version: 3.02
serial: 1568365B3634
capabilities: usb-2.00
configuration: driver=usbhid maxpower=300mA speed=12Mbit/s
*-usb:3
description: Video
product: HP Wide Vision HD Camera
vendor: Chicony
physical id: 6
bus info: usb@1:6
version: 32.48
capabilities: usb-2.00
configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
*-usb:4
description: Bluetooth wireless interface
vendor: Intel Corp.
physical id: e
bus info: usb@1:e
version: 0.02
capabilities: bluetooth usb-2.00
configuration: driver=btusb maxpower=100mA speed=12Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 4.15.0-20-generic xhci-hcd
physical id: 1
bus info: usb@2
logical name: usb2
version: 4.15
capabilities: usb-3.10
configuration: driver=hub slots=8 speed=10000Mbit/s
*-memory UNCLAIMED
description: RAM memory
product: Intel Corporation
vendor: Intel Corporation
physical id: 14.2
bus info: pci@0000:00:14.2
version: 10
width: 64 bits
clock: 33MHz (30.3ns)
capabilities: pm cap_list
configuration: latency=0
resources: memory:ba21a000-ba21bfff memory:ba220000-ba220fff
*-network
description: Wireless interface
product: Intel Corporation
vendor: Intel Corporation
physical id: 14.3
bus info: pci@0000:00:14.3
logical name: wlo1
version: 10
serial: d8:f2:ca:3a:31:71
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=4.15.0-20-generic firmware=34.0.0 latency=0 link=no multicast=yes wireless=IEEE 802.11
resources: irq:16 memory:ba214000-ba217fff
*-communication
description: Communication controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 10
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=mei_me latency=0
resources: irq:143 memory:ba21f000-ba21ffff
*-storage
description: RAID bus controller
product: 82801 Mobile SATA Controller [RAID mode]
vendor: Intel Corporation
physical id: 17
bus info: pci@0000:00:17.0
version: 10
width: 32 bits
clock: 66MHz
capabilities: storage msix pm bus_master cap_list
configuration: driver=ahci latency=0
resources: irq:16 memory:ba218000-ba219fff memory:ba21e000-ba21e0ff ioport:5050(size=8) ioport:5040(size=4) ioport:5020(size=32) memory:ba21d000-ba21d7ff
*-pci:1
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1b
bus info: pci@0000:00:1b.0
version: f0
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:122 ioport:6000(size=4096) memory:a4000000-ba0fffff ioport:60000000(size=570425344)
*-pci:2
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1d
bus info: pci@0000:00:1d.0
version: f0
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:123 memory:bc400000-bc4fffff
*-storage
description: Non-Volatile memory controller
product: Sandisk Corp
vendor: Sandisk Corp
physical id: 0
bus info: pci@0000:3b:00.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: storage pm msi msix pciexpress nvm_express bus_master cap_list
configuration: driver=nvme latency=0
resources: irq:16 memory:bc400000-bc403fff memory:bc404000-bc4040ff
*-pci:3
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1d.5
bus info: pci@0000:00:1d.5
version: f0
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:124 ioport:3000(size=4096) memory:bc300000-bc3fffff
*-network
description: Ethernet interface
product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:3c:00.0
logical name: eno1
version: 16
serial: b0:0c:d1:65:4f:63
size: 10Mbit/s
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl8168h-2_0.0.2 02/26/15 latency=0 link=no multicast=yes port=MII speed=10Mbit/s
resources: irq:131 ioport:3000(size=256) memory:bc304000-bc304fff memory:bc300000-bc303fff
*-pci:4
description: PCI bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1d.7
bus info: pci@0000:00:1d.7
version: f0
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:125 memory:bc200000-bc2fffff
*-generic
description: Unassigned class
product: RTS522A PCI Express Card Reader
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:3d:00.0
version: 01
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=rtsx_pci latency=0
resources: irq:128 memory:bc200000-bc200fff
*-isa
description: ISA bridge
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 10
width: 32 bits
clock: 33MHz
capabilities: isa bus_master
configuration: latency=0
*-multimedia
description: Audio device
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 10
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: irq:158 memory:ba210000-ba213fff memory:ba100000-ba1fffff
*-serial:0
description: SMBus
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.4
bus info: pci@0000:00:1f.4
version: 10
width: 64 bits
clock: 33MHz
configuration: driver=i801_smbus latency=0
resources: irq:16 memory:ba21c000-ba21c0ff ioport:efa0(size=32)
*-serial:1 UNCLAIMED
description: Serial bus controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 1f.5
bus info: pci@0000:00:1f.5
version: 10
width: 32 bits
clock: 33MHz
configuration: latency=0
resources: memory:fe010000-fe010fff
*-scsi
physical id: 1
logical name: scsi4
capabilities: emulated
*-disk
description: ATA Disk
product: HGST HTS721010A9
physical id: 0.0.0
bus info: scsi@4:0.0.0
logical name: /dev/sda
version: A3T0
serial: JR1000BDG31PLE
size: 931GiB (1TB)
capabilities: gpt-1.00 partitioned partitioned:gpt
configuration: ansiversion=5 guid=08b8a7fe-2c67-4529-aed8-1a2ecaa68c31 logicalsectorsize=512 sectorsize=4096
*-volume:0
description: Windows NTFS volume
vendor: Windows
physical id: 1
bus info: scsi@4:0.0.0,1
logical name: /dev/sda1
version: 3.1
serial: 82b8128d-5a1f-874f-8696-0b945637f6e3
size: 735GiB
capacity: 735GiB
capabilities: ntfs initialized
configuration: clustersize=4096 created=2019-06-20 21:03:55 filesystem=ntfs label=Vault modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true
*-volume:1
description: Windows NTFS volume
vendor: Windows
physical id: 2
bus info: scsi@4:0.0.0,2
logical name: /dev/sda2
version: 3.1
serial: d2a38043-6fee-ba45-87a4-2c1ac584120d
size: 196GiB
capacity: 196GiB
capabilities: ntfs initialized
configuration: clustersize=4096 created=2019-06-20 21:06:40 filesystem=ntfs label=Linux modified_by_chkdsk=true mounted_on_nt4=true name=Basic data partition resize_log_file=true state=dirty upgrade_on_mount=true
*-battery
product: SR04070
vendor: 333-2B-4B-A
physical id: 1
slot: Primary
capacity: 70070mWh
configuration: voltage=15.4V

In both cases the 630 UHD GPU was not mentioned.

I thought that the card might be disabled from the BIOS (I remember that some laptops had that option). But in the BIOS there was no Advanced tab and no option to switch GPUs.

 

I issued a ticket about my problem and an HP support agent contacted me in the support chat. The agent just said that the integrated card is disabled by the factory and that was it. I gather that maybe the agent had a mix up? In any case, I still am hopeful that there is a solution.

 

EDIT: I forgot to mention that I tried other Linux distributions with either the same results or worse.

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Integrated Intel Graphics GPU disabled by factory?

Hi! @Maddest_Hatta,

 

Thank you such a detailed response.

 

I need to do some research on this issue and I would have to check this issue with the relevant team and get an update on it.

 

So I would reply back to you once I get an update from the team.

 

 

Take Care! 

 

 

A4Apollo
I am an HP Employee

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Integrated Intel Graphics GPU disabled by factory?

Hi! @Maddest_Hatta,

 

Thanks for having patience and being with us.

 

I have consulted the engineering team about this and they mentioned there is no integrated graphics available on this product.

 

The unit is shipped N18E-G2 which is a discrete card and does not have integrated intel 630 graphics.

 

 So you cannot enable integrated graphics on this PC.

 

 

Hope this answers your query!

Take Care! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Integrated Intel Graphics GPU disabled by factory?

Hello again.

 

Here is the official page from the manufacturer: i7-8750H 

I searched everywhere to find any information on whether or not that specific processor is made without the iGPU. The only information I found was in posts in some forums where other owners of Omen laptops complained that they can't detect their integrated GPU. There is no mention of an Intel i7-8750H processor without an integrated GPU. And even if there was another variant of that processor, nowhere on the Omen 15 info page was stated that the processor is "special". It's incredibly misleading to just say "The Omen 15 has an i7-8750H processor". When the customers search for information regarding the processor, they'll see that it is manufactured with an integrated GPU (just like you thought when you initially checked). And if that's what they're looking for, they will buy the laptop (just like I did).

 

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Integrated Intel Graphics GPU disabled by factory?

Hi! @Maddest_Hatta,

 

Thanks for writing back to us.

 

I understand your concern. However, As there is a dedicated graphics card installed the integrated graphics have been disabled by HP.

 

Also, I would inform the team to update the graphics specifications.

 

 

Have a blessed day ahead!

Take Care! 

 

 

 

A4Apollo
I am an HP Employee

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