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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Pavilion dv7
Microsoft Windows 10 (64-bit)

I have a notebook which came with Windows 7. I recently preformed a factory restore on the computer and after completing the factory restore i upgrade to Windows 10. I am now getting an error message for the built in webcam (0xA00F4244) no camera found. Ive searched all over the internet to try and figure out how to resolve this but i have been met with no success. I opened up device manager and founds a CyberLink Webcam Virtual Device under Sound, Video and Game controllers but it says its upto date. Any suggestions on what i can do in order to resolve this or does it sound like that webcam is shot

3 REPLIES 3
HP Recommended

@WillR1006 Welcome to HP Community!

 

I understand that you are getting error 0xA00F4244.

 

Do not worry. I will try to fix the issue.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151


Let me know how it goes and you have a great day!

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

HP Recommended

Thank you however It ended up being the connected under the bezel had become disconnected 

HP Recommended

@WillR1006 

 

Thank you for the update.

 

Please check for the windows update.

 

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

If the issue still persists, please perform the system reset.

 

Have a nice day!!

 

 

 

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