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‎12-03-2019 12:03 PM

HP Recommended
Product: Envy 360
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 360 says there is an integrated fingerprint reader but I cannot find any documentation how to use it or even where it is located on the computer.  Can anyone help me?

3 REPLIES 3

‎12-03-2019 01:55 PM

HP Recommended

@GrandmaG1 

 

What is your Envy 360 ?   Please use the following instructions to find out the model/product of your machine:


      https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎12-03-2019 02:15 PM

HP Recommended

Thank you.  My product is HP Envy 360 -15M-CN0012  Product # is 3VU70UA ABA  

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‎12-03-2019 02:26 PM

HP Recommended

@GrandmaG1 

 

Your machine actually is an HP ENVY x360 - 15m-cn0012dx. Its specs

 

     https://support.hp.com/au-en/document/c06017672

 

The spes does not say anything about the finger print reader. The series does support Finger print reader, Please check #3 on your machine

 

    readery.png

 

And please use the following document

 

     https://support.hp.com/au-en/document/c02518653

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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