Intel AV Stream Camera 64.26100.13.17675 don't work!

[urs57]

After driver-update to Intel AV Stream Camera 64.26100.13.17675 

the camera didn't work.

Solution: back to the old version.

Regards Urs Ammann

[Hawks_Eye]

Hi @urs57 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it must be to have your Intel AV Stream Camera stop working after the latest driver update. You’ve done a great job identifying the issue, and I appreciate your patience.

Troubleshooting Steps:

 

1. Roll Back to Previous Driver

• Open Device Manager → Imaging Devices → Intel AV Stream Camera.
• Right-click and select Properties → Driver tab.
• Click Roll Back Driver (if available) and restart your laptop.

 

2. Reinstall the Camera Driver

• Visit the HP Spectre x360 Driver Page and download the previous Intel AV Stream Camera driver.
• Uninstall the current driver via Device Manager → Uninstall device.
• Restart your laptop and install the downloaded driver.

 

3. Check Windows Update

• Sometimes, Windows Update automatically installs missing drivers:
  • Open Settings → Windows Update → Check for updates.
  • Install any pending updates related to camera drivers.

 

4. Reset Camera Permissions

• Open Settings → Privacy & Security → Camera.
• Ensure Camera access is enabled.
• Scroll down and verify that apps like Zoom and Microsoft Teams have permission.

 

5. Use HP Support Assistant

• Download HP Support Assistant from HP’s official site.
• Run HP Support Assistant and check for driver updates.

 

Let me know how it goes, and I’ll be happy to assist further! I appreciate your patience while we work through this.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye