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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended

any update to Intel hd graphics 4000 driver (igdkmd64.sys) ?

1 REPLY 1
HP Recommended

You can only update the driver if your notebook has the onboard Intel graphics only, not an AMD/Intel or Nvidia/Intel switchable graphics setup.

 

Below is the link to the last graphics driver version Intel released for the HD 4000 graphics adapter.

 

Intel® Graphics Driver for Windows* [15.33]

 

You will probably have to manually update the driver because normally running the exe file will generate an error that states in substance that you need to use the drivers from the manufacturer's website.

 

You can get around that issue by downloading the zip file instead.

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

 

To unzip the file, right click on the graphics driver zip file you downloaded and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category.

 

Click on the Intel HD graphics adapter listed there.

Click on the driver tab. Click on Update Driver.

Select the 'Browse my computer for drivers' option, and then at the bottom of that window, select the 'Let me pick from a list of device drivers on my computer.'

 

Click on Have Disk and browse to the unzipped graphics driver folder>Graphics>igdlh.64 (setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

 

To update the Intel HDMI audio driver to the latest version, go to the device manager, click to expand the Sound, video and game controllers device manager category.

 

Click on the Intel HD audio device listed there.   Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the unzipped Intel graphics driver main folder.

 

Make sure that the Include subfolders box is checked, and the driver will install.

 

Then restart the PC.

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