• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎03-18-2019 01:20 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

The HP driver is two major versions behind the Intel driver for the UHD 620 graphics card. How does HP support (or in this case not support) their flagship products with software updates? Did HP give any thought as to the common interoperatbility with actually up-to-date device software, such that customers of other manufacturers enjoy being able to actually update their software when component manufacturers release major versions?

1 REPLY 1

‎03-18-2019 01:44 PM

HP Recommended

Hi:

 

I agree with you, but I suggest you bring this matter to the attention of the HP executive team at the link below.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

Your comments will fall upon 'deaf ears' here.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.