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HP Recommended
Elitebook 840 G2
Microsoft Windows 10 (64-bit)
Hi everyone, I have a problem on an elitebook 840 g2 notebook with the Intel HD Graphics 5500 video card.
In practice, black gray vertical lines appear only on some web pages or on some windows pages, such as in the control panel.
In all other windows, they never appear.
I updated the BIOS, put an older one, updated the drivers to the latest version available on both the HP and Intel web sites, installed older drivers, left with the basic Windows drivers ... nothing.
At resolutions below the maximum 1920x1080 this never happens, only on high resolutions.
The operating system is windows 10, updated. If I use a linux live distro it doesn't happen, so I assume it's some driver problem or similar.
I also put a small video of the problem, so you can understand what happens.
Thanks and I hope to receive many answers!

https://youtu.be/wOflkLIQk-I

2 REPLIES 2
HP Recommended

@mrco84 

 

It is a very old piece of hardware. Please read

 

               https://www.intel.com.au/content/www/au/en/support/products/86210/graphics/graphics-for-5th-generati...

 

and try

 

           https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500

 

Regards.

BH
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HP Recommended

It didn't work, even though I had already tried. keep doing the exact same problem, even putting different drivers, new or otherwise .. I'm desperate, this pc works fine, I don't want to change it for anyone else !!!

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