-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Intel HD Graphics Display Driver Signature Issue

Create an account on the HP Community to personalize your profile and ask a question
03-21-2021 09:06 AM
Hi, My Notebook currently has no graphics driver working background. Actually what I remember is that Intel Driver and support assistant automatically updated the Graphics driver some time ago. After that when I open my pc, while right clicking on the touchpad there is no showing of Intel Graphics Driver/Nvidia Control panel. After inquiring through device manager, it is shown that there is an exclamation mark on the Intel(R) Graphics Family driver and windows cannot verify the digital signature for the drivers required for this device (Code 52). How can I overcome the problem?
Please help.
Solved! Go to Solution.
Accepted Solutions
03-22-2021 08:37 AM
See if this works...
Go to the device manager, click to expand the Display Adapters device manager category.
Click on the Intel HD graphics adapter with the problem.
Click on the driver tab. Click on Update Driver.
Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.
Click on Have Disk and browse to the location of the driver folder that was created when you ran the file.
The file will be located in C:\SWSetup\sp72370.
Within that file, click on the Graphics folder>igdlh64 (setup information file), and see if the driver installs that way.
03-21-2021 09:19 AM
Hi:
What is the product number of your 250 G3 notebook?
Use this guide to find that information...please do not post the serial number...
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
03-22-2021 06:38 AM
Hi:
I recommend that you install the Intel and Nvidia graphics drivers from your notebook's support page.
Intel: Install this driver first and restart the PC.
https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe
Nvidia; Install second, and restart the PC.
03-22-2021 07:58 AM
I have downloaded the Intel HD Graphics Driver sp72370 and tried to install it. But my pc shows that ''this computer doesn't meet the minimum requirement for installing the software''.
There's is one thing, the Nvidia Geforce driver is totally fine. It has no error.
03-22-2021 08:37 AM
See if this works...
Go to the device manager, click to expand the Display Adapters device manager category.
Click on the Intel HD graphics adapter with the problem.
Click on the driver tab. Click on Update Driver.
Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.
Click on Have Disk and browse to the location of the driver folder that was created when you ran the file.
The file will be located in C:\SWSetup\sp72370.
Within that file, click on the Graphics folder>igdlh64 (setup information file), and see if the driver installs that way.