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HP Recommended
HP ENvy 15 TS Notebook PC
Microsoft Windows 8.1 (64-bit)

Intel HD graphics 4600 is generating Distorted Image. I have reinstalled driver and also tried updating it but the problem persists. Pixels are ether disturbed or black during the display When I disable Intel HD Graphics 4600, everything gets normal. I need Intel HD 4600 because I have to work on some 3D Designing software which requires High Performance. So I took a screen shot from within Print Screen button. I have attached it. Please guide me about the problem and the solution.

Pic 1: Intel DH 4600 Graphics is disabled.1.png

 

 

Pic 2: When It's enabled. Following distortion appears.

2.png

1 REPLY 1
HP Recommended

@Wajahatkhattak
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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