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- HP Community
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- Notebook Video, Display and Touch
- Intel High-Definition (HD) Graphics Driver update sp85248.ex...

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04-25-2018 06:00 AM - edited 04-27-2018 11:35 AM
I tried to install the latest video driver update sp85248.exe but it fails to install on my Spectre 360 13-4040nd.
I get an error message that my system does not meet the minimum system requirements.
How is that possible? And how to solve it?
Regards,
Sander
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Accepted Solutions
04-26-2018 01:44 AM
These drivers were derived from your computer's HP Software and Drivers page. They might help with the minimum system requirements issue.
Since they aren't really generic Intel drivers, you can try them out.
Otherwise, you can also opt for trying to update the graphics through Device Manager.
Best regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.
04-25-2018 10:31 PM
Hello sanniep,
Here is an Intel article about this issue: https://www.intel.com/content/www/us/en/support/articles/000005566/graphics-drivers.html
Try these updates:
Intel Chipset Installation Utility and Driver
http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72025.exe
Intel Management Engine Interface (MEI) Driver
http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72022.exe
HP Notebook System BIOS Update (Intel Processors)
http://ftp.hp.com/pub/softpaq/sp86501-87000/sp86795.exe
Let me know how it goes.
Best regards,
Eddy
Hit the Accept as Solution if I solved your problem.
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I used to be an HP Expert. I no longer participate in this community.
04-26-2018 01:35 AM
Thanks for your reply!
The driver I tried to install, is hp specific: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-13-4000-x360-convertible-pc/75...
I cannot install generic Intel drivers either because a company specific driver is already installed.
04-26-2018 01:44 AM
These drivers were derived from your computer's HP Software and Drivers page. They might help with the minimum system requirements issue.
Since they aren't really generic Intel drivers, you can try them out.
Otherwise, you can also opt for trying to update the graphics through Device Manager.
Best regards,
Eddy
I used to be an HP Expert. I no longer participate in this community.
04-27-2018 12:25 PM
Installing the three drivers had no effect. At least two of them were already installed.
Updating the device drive through Device Manager was successful. This installed driver 20.19.15.4963.
Thanks for your support!