cancel
Showing results for 
Search instead for 
Did you mean: 
Jesusch
New member
2 1 0 0
Message 1 of 4
135
Flag Post

Intel(R) HD Graphics 620 error with ADOBE siute

HP Recommended
ENVY I7
Microsoft Windows 10 (64-bit)

I can't find new updates for my Intel(R) HD Graphics 620 driver, the intel oficial drivers are currently update they provide a new version https://downloadcenter.intel.com/product/80939/Graphics BUT they are not compatible with my pc because HP doesn't allowed me to install it.

 

Capture.PNG

 

So if I try to downloads directly from "HP drivers" the version available is totally out of date since Jan 26, 2018

https://support.hp.com/us-en/drivers/selfservice/hp-envy-m7-u100-notebook-pc/10862139/model/13443433...

 

So now my PC doesn't work properly with Adobe suite because the communication with HP driver is totally out  of date.

 

Error Report:

//

"Video Intel(R) HD Graphics 620 v.23.20.16.4973
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.8476 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html"

 

i have been trying to contact HP but this is pretty imposible, No way to chat or call o sent a email explaining this issue i hope someone here can help me with 

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
129,351 119,528 19,525 29,847
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

If your notebook only has the Intel graphics, see my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version.

 

Updating the Latest HD Graphics Driver from Intel...Skylake,... - HP Support Community - 7185608

 

If your notebook has the Nvidia or AMD + Intel switchable graphics, unfortunately you won't be able to update the Intel graphics driver or it will cause the Nvidia/AMD graphics not to function correctly.

Jesusch
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you Paul.

 

Unfortunately mine use both, Intel and Nvidia GF, the driver of Nvidia is working properly.

I guess i can't do anything else  💔 

 

I won't buy HP never else in my life 

Reply
0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,351 119,528 19,525 29,847
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation