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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Intel (R) Hd Graphics 620 Driver Update

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02-08-2020 01:19 PM
I'm having some issues with a video editing software that I use and the tech support there insists that it is because my GPU driver (Intel (R) Hd Graphics 620) is out of date. It is currently at 10/17/2017. They sent my to Intel's website to update it. However, Intel's little checker thing told me that I had a custom driver and needed to update it through HP. So, I went to your website to locate the driver and found one 3/6/2018. However, when I install it, it says that it is older than the one I have on my computer, which shouldn't be true by the dates listed. I went through the installation anyways and it said it installed. Then, when I checked the driver in the device manager, it still said my driver was at 10/17/17. I am at a loss of what to do here. Where do I get the updated driver that works, as the tech support insists this is what my problem is?
02-08-2020 01:53 PM
Hi:
If your notebook only has the onboard Intel graphics adapter, see my knowledgebase article at the link below for how to manually update the Intel graphics driver to the latest version...