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- HP Community
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- Notebook Video, Display and Touch
- Intel(R) Precise Touch and Stylus (Intel(R) PTS) - Base Driv...

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04-26-2024 07:41 AM
I'm using Hp Envy x360 laptop bf0000 since a month , the laptop touch isn't working when I flip it to tablet mode.
When I run the UEFI diagnosis the touch is working fine till I flip it to tablet mode again. On checking the device manager , the Intel precise touch and stylus driver was failing with status_power_failure.
I had raised a service request for the same issue and got the display replaced from hp service. But the issue is still present post replacing the display screen as well.
FYI: The technician who visited my place to replace the touch screen has done all the trouble shooting options , PC hard reset and others before replacing the touch screen , but none of the solutions seems to be working.